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Privacy Policy

Privacy Policy

This policy explains how Xe Ghep Viet collects, uses, stores, and protects data when you use our website, passenger app, and driver app.

Effective date: May 4, 2026

1. Scope

This policy applies to the Xe Ghep Viet platform, including the landing page, passenger mobile app, driver mobile app, and backend services that support booking, route matching, trip management, booking history, driver income statistics, and account operations.

2. Data we collect

Depending on whether you are a passenger or driver, we may collect:

  • Account information: full name, phone number, account type, login information, authentication tokens, and account status.
  • Driver information: driver profile, avatar, license plate, vehicle details, driver documents, profile photos, and approval status.
  • Booking and trip information: pickup, destination, route, time, number of seats, parcel delivery request, trip price, platform fees, booking status, cancellation/completion history, and operational notes.
  • Location: approximate or precise location of passengers and drivers to find suitable trips, show nearby vehicles, update active trips, and support safety or operational review.
  • Device and technical information: IP address, API logs, connection status, system errors, notification tokens, performance data, and diagnostics needed to operate the service.
  • User-provided content: cancellation reasons, support notes, and information submitted through contact or customer support forms.

3. Location permission and trip tracking

The app needs location permission to provide the core ride sharing service. For passengers, location helps identify pickup points, routes, and suitable vehicles. For drivers, location helps determine routes, update active trips, send realtime location through the system, and support review of booking cancellation or completion cases.

The driver app may request background location permission while a driver is online or running a trip so the route can continue to be updated. You can disable location permission in your operating system settings, but features such as accepting passengers, creating trips, or tracking rides may not work correctly.

4. Photos, documents, and driver profiles

The driver app may request photo access so drivers can upload avatars, documents, or profile materials for driver verification. These images are used only for profile review, account operations, and service safety.

5. Notifications

We may send notifications about bookings, driver acceptance, trip status changes, operational alerts, and important service updates. You can turn off notifications in your operating system settings, but this may cause you to miss information required for a trip.

6. How we use data

  • Create, authenticate, and protect accounts.
  • Match bookings with suitable drivers and trips.
  • Display, update, and complete bookings or trips.
  • Manage trip history, driver income, and platform fees.
  • Review driver profiles and eligibility to accept passengers.
  • Send operational notifications and support users.
  • Detect technical errors, fraud, misuse, or fee avoidance.
  • Improve service stability, performance, and quality.

7. Data sharing

We do not sell your personal data. Data may be shared when necessary:

  • Between passengers and drivers to perform a trip, such as name, phone number, pickup/dropoff information, and relevant booking details.
  • With infrastructure, hosting, notification, map, or technical service providers that help operate the platform.
  • With competent authorities when legally required or when needed to protect users, safety, and platform rights.

8. Advertising tracking

Xe Ghep Viet currently does not use personal data to track users across third-party apps or websites for behavioral advertising. If our data practices change, we will update this policy and App Store Connect disclosures before applying the change.

9. Storage and security

Login tokens are stored in secure device storage where available. Backend data is stored on server infrastructure used to operate the service. We apply reasonable access controls, system logging, and technical safeguards to reduce risks of loss, unauthorized access, or misuse.

Data is retained for as long as needed to provide the service, handle disputes, perform reconciliation, maintain security, comply with law, or meet accounting and operational obligations.

10. Your rights

  • Request access to, updates to, or correction of account information.
  • Withdraw location, photo, or notification permissions in device settings.
  • Request deletion of your account and personal data that is no longer required.
  • Contact us with questions about how we process your personal data.

If an app allows account creation, users must have a way to initiate account deletion in the app under Apple requirements. While the full automated flow is being completed, you may contact us using the details below for support.

11. Children

The service is not directed to children under 13. Users who are not old enough to be legally responsible under local rules should use the service only with consent from a parent or guardian.

12. Changes to this policy

We may update this policy when features, data processing practices, or legal requirements change. The updated version will be published on this page and will take effect from the stated date unless otherwise noted.

13. Information for App Store Connect

App Privacy disclosures in App Store Connect may need to include: Contact Info such as name and phone number; User ID; Precise or Coarse Location; User Content such as profile/document photos and support notes; purchase or transaction-related information if fees apply; Usage Data and Diagnostics if logs or analytics are used for operations. These data types are primarily used for App Functionality, Fraud Prevention, Security, and Customer Support.